UK orders are delivered by Royal Mail Tracked 48 service (Order by Midday UK time, Monday to Friday for same day dispatch). In the event that there is nobody to sign for the parcel, Royal Mail will leave a note with directions for collection. If you do not collect your item from the post office within the time stipulated on the card and the item is returned to me, I reserve the right to charge for re-postage. EU and Rest of World orders are delivered by Royal Mail’s ‘International Tracked and Signed’ service. All deliveries will require a signature upon receipt. Please note, international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.
Payment is to be made in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.
If you think your parcel is taking longer than expected, please check with the post office as it will be held for you if no-one is home to accept delivery. In the instance where a parcel is uncollected and returned to me, I will refund the amount of the order less the actual shipping costs, provided the items are in the original, undamaged condition. Please make sure you provide the correct postal address at the time of order, if the items are returned to me we will have to charge for re-postage.
Parcels are considered lost and claims can be made after 10 working days (after delivery due date) for UK orders, 20 working days after due date for items in Europe and 25 working days for the rest of the world.
DAMAGED IN THE POST?
In the unlikely event of the piece being damaged in transit, please take a photo of the damaged item and box and contact me immediately. I am happy to replace any items that have been damaged due to shipping as long as you contact me as soon as you receive the item and provide images.
As my ceramics are completely handmade, there will sometimes be slight variations in colour, size and designs. All efforts are made to accurately show and describe each piece. However, if you are unhappy with your purchase and your item is not as you expected, please contact me immediately and I will do my best to fix the situation. If you are still unhappy, you may return the unused, undamaged item within 7 days of receipt, and I will refund the purchase price. I will not be able to refund shipping costs. There is no refund or returns on sale items, so please read all descriptions carefully.